Job Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Accenture | Let there be change
We embrace change to create 360-degree value

  • Project Role : Cloud Operations Administrator
  • Project Role Description : Work with the Service Delivery Manager to perform capacity management, billing/show back operations, and cost optimization activities across multiple cloud environments.
  • Management Level : 11
  • Work Experience : 2.5-4 years
  • Work Location : Bengaluru
  • Must Have Skills : Microsoft Exchange
  • Good To Have Skills : Microsoft 365, Microsoft Active Directory
  • Job Requirements :

    • Key Responsibilities : a Work as an SME and help the team on technical issues b Regular Interaction with client and provide summary/report of issues and achievements c Ensure zero surprise escalations from client d The Lead needs to ensure local management is aware of potential escalations e Assist in Tier 2/3 support activities for production operations f Lead technical projects through design, build, test and deploy phases g Ensure that any scheduled downtime on production server is logged prior to the downtime

    • Technical Experience : - Hands on experience on MS Exchange 2010/2013/2016/ Office365, MS Exchange Hybrid Environment - Able to install/configuring MS Exchange 2016, ATP, eDiscovery - Good troubleshooting skill of issues related MS Exchange server/database/mail flow - Prior experience on backup/restoration of MS Exchange server/databases/mailboxes - Troubleshooting of issues related MS Exchange Online,AzureAD,AD/DNS/O365, including mailflow, connector configurations, database mailbox restoration, patching

    • Professional Attributes : a Communication Skills - Liaise with User / Customer and ensure incident/issue resolved swiftly Maintain b Determination and Persistence - Zero surprise escalation c Work Ethic - Adherence to Client policy and Accenture policy d Technical Competency - Ensure all the incidents are dealt and resolved

    • Educational Qualification : Bachelors Degree and Certification in MS Exchange or Office 365 required

    • Additional Information : Willing to work in rotational shift in 24x7 which includes night shift

  • Qualifications

    15 years of full time education

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    COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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