- Project Role :Cloud Services Operations
- Project Role Description :Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
- Management Level :9
- Work Experience :6-8 years
- Work location :Kolkata
- Must Have Skills :Cloud Automation DevOps
- Good To Have Skills :No Technology Specialization
- Job Requirements :
- Key Responsibilities : 1 Automation, AIOps, Incident Response, IT Process Automation, IT Automation, IT Operations, Network Operations, ITSM, ITOM, Discovery, Dependency Mapping, CMDB, ITOA, IT Incident Management, Network Automation, Service Desk Automation, Service Desk Operations, and IT Event Management 2 SME for Cloud Migration and Journey to Cloud Working on various services for Microsoft Azure, AWS, GCP 3 Should have a working understanding of data center-based and cloud infrastructure components
- Technical Experience : 1 Lead the reconciliation of technical and business requirements for journey to cloud and automations 2 Achieve agile, autonomous operations with an industry-leading, enterprise automation and AIOps platform Ex Resolve system 3 Handful Knowledge on Groovy Scripting / JAVA/YAML 4 Understanding and coding for JSON 5 Infrastructure support experience ie Windows Server, Active directory, Exchange 6 Insights from AI using Resolve
- Professional Attributes : 1 Candidate should be flexible working in 247 support environment 2 Candidate should be comfortable working in Kolkata/Bangalore location 3 Public Cloud certification will be a plus point, but not mandatory 4 Should be good in Communication written and spoken both
- Educational Qualification : 1 Graduate
- Additional Information : 1 Experienced in working with cross cultural teams and Onsite / Offshore coordination
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