Job Description

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

  • Project Role :SW/Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :12
  • Work Experience :1-2.5 years
  • Work location :Pune
  • Must Have Skills :Service Desk ID Administration
  • Good To Have Skills :No Technology Specialization
  • Job Requirements :

    • Key Responsibilities : A Technologist to respond to the incidents issues reported by Customer predominantly through Voice Interaction and also through email chat remote support B Technologist to identify investigate and diagnose the issue and take necessary action to resolve or assign the issue to right assignment group C Technologist to capture all incidents in incident tracker tool and assign the cases to relevant assignment group as per process

    • Technical Experience : A Incident management and usage of ITSM B Performing initial level of diagnosis of problems and incidents and resolving them when appropriate C Excellent written communication skills with email etiquettes D Good problem solving and analytical skills E Excellent customer service skills

    • Professional Attributes : A Exceptionally good communication skills since this is a client-interfacing role B Flexible to work in 24x7 Support C Highly self-motivated and disciplined

    • Educational Qualification : Graduate

Qualifications

15 years of full time education

We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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