Accenture | Let there be change
We embrace change to create 360-degree value
- Key Responsibilities : A:Central Helpdesk 24/7 manned support B:Monitoring Incident Management Tickets follow up with users for closure C:Carry out Simple Scripted MADC L1 tasks D: On event of outage open Troubleshooting bridge and invite defined DL until L2/L3 team intervention E:On event of outage open Cisco Remote TAC ticket and share with L2/L3 Team F:Monitor Auto Alerts in MAP/Ping Plotter /monitoring tools etc and alert the teams accordingly and notify the group
- Technical Experience : A:Common understanding of basic telephony, VoIP signaling standards and telecommunications protocols B:Preferable some Hands-on experience on Telephony or Industry standard PBXs, CUCM C:Must know IPT, SIP, hunt group, Call routing, dial peers, IVR, Basic QoS, Unity connection Preferred to have D:Call Center Technologies hands on experience, Detailed CUCM, UCCX, CVP, VXML, CUBE, Gateways Recording Systems E:Cisco emergency responder 911, WFM, Network Basics, IMP
- Professional Attributes : 1 Must have Interpersonal skill, 2 Flexible working in the shift 3 Change, Problem , Patch management 4 Believe in team work , collaborations , positive outlook and attitude
- Educational Qualification : 15 years of full time education
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