- Project Role :Application Support Engineer
- Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
- Management Level :10
- Work Experience :4-6 years
- Work location :Bengaluru
- Must Have Skills :End User & Data center IT Asset Mgmt
- Good To Have Skills :No Technology Specialization
- Job Requirements :
- Key Responsibilities : 1-Liaising with the customer technical representatives Provide recommendations to client on deployment of new features 2-Create and Manage requests on ITSM tool Provide training and mentor existing team 3-new hires Troubleshoot issues with Desktops and EUC Deployment 4-Work in 24 x 7 support model 5-Knowledge on EUC technologies Desktops, Laptops Knowledge on different flavors of Workstation 6-OS Windows, Linux and Mac Strong troubleshooting skills on different flavors of Workstation OS Windows
- Technical Experience : 1-Should have 4 year of experiance in supporting EUC deployments 2-Should have experience performing EUC transitions / transformations 3-Good understanding of procedures, application and concepts within own subject area and understanding them in the context of the business 4-should have knowledge on workstation patching, App packaging Professional Experience Should have 3 to 4 years of experience in Operational support roles
- Professional Attributes : 1- Should have Excellent Written and Verbal Communication 2-Good understanding of procedures, application and concepts within own subject area and understanding them in the context of the business
- Educational Qualification : BE
- Additional Information : Should have supported EUC deployments Should have experience performing EUC transitions / transforma
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