Job Description
Accenture | Let there be change
We embrace change to create 360-degree value
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- Key Responsibilities : Should be able to configure and troubleshoot Cisco UCCE and other CISCO Telephony solutions Good knowledge of Cisco UCCE Architecture, deployment models and components Cisco ICM Enterprise development and deployment experience including scripting configuration and call routing Hands on experence on Cisco Email Interaction Manager Knowledge and experience with Cisco Unified Border Element CUBE services and functionality Knowledge in Cisco Unified Intelligence Center Reporting
- Technical Experience : Should have good knowledge of NICE recording system Verint workforce managment SIP Trunking knowledge and experience provider-based as well as internal Good to have basic knowledge of SQL database,Sonus SBC SBC1k/2k Hands on experience on network,routing switching technologies
- Professional Attributes : Cross skilled and ability to support multi vendor Vendor collaboration Open to work 24x7 Excellent communication skill set Ability to handle P1/P2 bridge call Open for weekend and on-call support Excellent troubleshooting skill and able to handle major incident without or with minimum guidance
- Educational Qualification : Graduate/Post Graduate/BTECH
Qualifications
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