Contact Center Technologies Implementation SW/Application Tech Support Practitioner
Gurugram
JOB NO. 246793
Job Description
About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com
- Project Role : SW/Application Tech Support Practitioner
- Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Management Level : 10
- Work Experience : 4-6 years
- Work Location : Gurugram
- Must Have Skills :Contact Center Technologies Implementation
- Good To Have Skills :Network Infrastructure,Unified Communication and Collaboration Operations
- Job Requirements :
- Key Responsibilities : Should be able to configure and troubleshoot Cisco UCCE and other CISCO Telephony solutions Good knowledge of Cisco UCCE Architecture, deployment models and components Cisco ICM Enterprise development and deployment experience including scripting configuration and call routing Hands on experence on Cisco Email Interaction Manager Knowledge and experience with Cisco Unified Border Element CUBE services and functionality Knowledge in Cisco Unified Intelligence Center Reporting
- Technical Experience : Should have good knowledge of NICE recording system Verint workforce managment SIP Trunking knowledge and experience provider-based as well as internal Good to have basic knowledge of SQL database,Sonus SBC SBC1k/2k Hands on experience on network,routing switching technologies
- Professional Attributes : Cross skilled and ability to support multi vendor Vendor collaboration Open to work 24x7 Excellent communication skill set Ability to handle P1/P2 bridge call Open for weekend and on-call support Excellent troubleshooting skill and able to handle major incident without or with minimum guidance
- Educational Qualification : Graduate/Post Graduate/BTECH
Qualifications
15 years of full time education
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