Contact Center Technologies Implementation Application Tech Support Practitioner
Gurugram
JOB NO. 246793
Job Description
About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com
Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level : 10
Work Experience : 4-6 years
Work Location : Gurugram
Must Have Skills : Contact Center Technologies Implementation
Good To Have Skills : Cloud Collaboration Implementation
Job Requirements :
Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com
- Key Responsibilities : Should be able to configure and troubleshoot Cisco UCCE and other CISCO Telephony solutions Good knowledge of Cisco UCCE Architecture, deployment models and components Cisco ICM Enterprise development and deployment experience including scripting configuration and call routing Hands on experence on Cisco Email Interaction Manager Knowledge and experience with Cisco Unified Border Element CUBE services and functionality Knowledge in Cisco Unified Intelligence Center Reporting
- Technical Experience : Should have good knowledge of NICE recording system Verint workforce managment SIP Trunking knowledge and experience provider-based as well as internal Good to have basic knowledge of SQL database,Sonus SBC SBC1k/2k Hands on experience on network,routing switching technologies
- Professional Attributes : Cross skilled and ability to support multi vendor Vendor collaboration Open to work 24x7 Excellent communication skill set Ability to handle P1/P2 bridge call Open for weekend and on-call support Excellent troubleshooting skill and able to handle major incident without or with minimum guidance
- Educational Qualification : Graduate/Post Graduate/BTECH
Qualifications
15 years of full time education
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