Job Description

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 506,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

  • Project Role : SW/Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level : 11
  • Work Experience : 2.5-4 years
  • Work Location : Bengaluru
  • Must Have Skills :Service Desk Management
  • Good To Have Skills :No Technology Specialization
  • Job Requirements :

    • Key Responsibilities : 1 Respond to the incidents reported by customer through voice, email, chat and Self Service Identify, investigate and diagnose the issue, resolve or assign the incident to right assignment group. 3 Provides resolution to customer based on in scope processes 4 Follows the incident life cycle as defined by process

    • Technical Experience : 1 Incident management and usage of ticketing tools Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills 3 1 to yrs. of experience 4 Minimum 1 yr. of experience in Service desk or IT help desk supporting US or UK customers

    • Professional Attributes : 1 Excellent verbal and written communication skills with email etiquette Good problem solving and analytical skills 3 Excellent customer service skills

    • Educational Qualification : 1 Bachelor’s degree or 3-yr. diploma Good to have ITIL, technical certification

    • Additional Information : 1 4x7 Support 9.5 Hr. Shift 3 5 days working per week 4 Weekly offs based on roster


Qualifications

15 years of full time education

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All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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