Job Description

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 506,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

  • Project Role :
  • Project Role Description :
  • Management Level :11
  • Work Experience :2.5-4 years
  • Work location :Kolkata
  • Must Have Skills :Infrastructure Service Management,Service Desk Management
  • Good To Have Skills :
  • Job Requirements :

    • Key Responsibilities : 1:Responsible for the delivery of, Incident, Problem, Change Configuration Management 2:Point of contact for the Clients, Service Delivery Managers and Delivery teams 3:Perform an operational Service Management hands on role including: 4:Monitor,manage and prioritise all service aligned queues ensuring service levels are maintained and eliminating backlogs 5:Ensure processes are followed as defined 6:Point of Contact for driving Severity1 incidents including internal and client communication

    • Technical Experience : 1:Identify, investigate and resolve client Service Management issues eg ensuring quality of information in incident, change and problem records is high and issues are managed or escalated promptly 2:Participate in Client trainings, SRT and other internal/ external meetings as required 3:Escalate client issues and risks to the SM Client Lead in a timely fashion ensuring no impact to client delivery

    • Professional Attributes : 1:Resource should have good communication skill 2:Resource should have good Analytical skill 3:Resource should be ready to work 24/7

    • Educational Qualification : Graduate


Qualifications

15 years of full time education

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All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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