Job Description

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 506,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

  • Project Role :SW/Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :7
  • Work Experience :12-15 years
  • Work location :Pune
  • Must Have Skills :Cloud Based Service Management Process Design
  • Good To Have Skills :Network Infrastructure
  • Job Requirements :

    • Key Responsibilities : 1:Manage the lifecycle of all network infrastructure changes from GNOC by collaborating with diverse network teams per cloud platform and client change management team 2:Apply a structured methodology in the plan, schedule and execution phases of all categories of changes Closely collaborate with technical leads/engineering resources in achieving the above 3:Conduct impact analyses, assess change readiness and identify/mitigate key risks to execution of planned changes

    • Technical Experience : Exceptional communication skills both written and verbal Able to work effectively at all levels in an organization Excellent active listening skills Strong analytic and decision-making abilities Must be a team player and able to work with and through others Ability to influence others and move toward a common vision or goal Added advantage: CCNA certified

    • Professional Attributes : Good Communication Skill

    • Educational Qualification : Graduation

    • Additional Information : a:Provide leadership and supervision to team members operating in 24 x 7 shifts


Qualifications

15 years of full time education

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All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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