Job Description

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

  • Project Role :SW/Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :10
  • Work Experience :4-6 years
  • Work location :Bengaluru
  • Must Have Skills :IBM z/OS
  • Good To Have Skills :Job Control Language (JCL)
  • Job Requirements :

    • Key Responsibilities : 1 Monitor batch jobs Report/resolve issues and batch scheduling changes in CA-ESP tool 2 Perform basic CA-ESP operational tasks RERUN, HOLD, SET TO OK, FREE, BYPASS 3 Monitor Mainframe console and batch alerts in CA-ESP 4 Report/troubleshoot issues using escalation matrix and SOPs, adhering to SLAs 5 Support system maintenance IPL/POR using HMC System breakdowns emergency IPL, Dumps 6 Monitor distributed platforms, critical batches, System performance, software, disk/tape utilization

    • Technical Experience : 1 Experience to monitor consoles and other monitoring tools for various alerts and report as required 2 Knowledge of batch scheduling tools - particularly in CA-ESP Good to have experience with other scheduling tools like TWS/OPC, CA-7, or Control-M 3 Experience to work with Spool management tools, system monitoring and automation tools 4 Expertise knowledge to perform IPL and knowledge of HMC operations

    • Professional Attributes : 1 Technical Competency 2 Problem-Solving Skills 3 Communication Skills 4 Honesty 5 Work Ethic 6 Flexibility 7 Loyalty 8 Determination and Persistence 9 Ability to Work in Harmony with Co-Workers 10 Willingness to improvise knowledge and add to skills

    • Educational Qualification : University degree in computer science, engineering or equivalent

    • Additional Information : Good To have relevant certification


15 years of full time education

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