Job Description

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

  • Role :SW/Application Tech Support Practitioner
  • Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills :HCL Notes
  • Good To Have Skills :No Technology Specialization
  • Job Requirements :

    • Key Responsibilities : a Work as an SME and help the team on technical issues b Regular Interaction with client and provide summary/report of issues and achievements c Ensure zero surprise escalations from client The Lead needs to ensure local management is aware of any potential escalations d Assist in Tier 2/3 support activities for production operations e Lead technical projects through design, build, test and deploy phases f Ensure that any scheduled downtime on production server is logged prior to the downtime

    • Technical Experience : a Should have 6 to 8 years in managing large Exchange Online and Azure Active Directory environment b Must needed Tools: Exchange On-Premise 2010/2013/2016 and AAD Connect c Work with third-party vendors / professional services and in-house developers as necessary d Well versed with security aspects and maintain system security as per industry standards

    • Professional Attributes : a Should have experience in team management b Review and recommend improvements within existing technical environment c Strong ITIL Process knowledge d Strong analytical, troubleshooting and problem-solving skills e Work in shifts 24x7 and out of hours evenings, nights, weekends, and public holidays

    • Educational Qualification : BE or Equivalent

    • Additional Information : NA


Qualifications

15 years of full time education

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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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