- Project Role : Application Support Engineer
- Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
- Management Level : 10
- Work Experience : 4-6 years
- Work Location : Pune
- Must Have Skills :ServiceNow IT Operations Management
- Good To Have Skills :AAAP (Accenture Advanced Analytics Platform)
- Job Requirements :
- Key Responsibilities : a: Servicenow admin, Java scripting, Application Development/coding, Service Management processes ;b: Third Party Management/Integration with other ITSM tools 3rd Party tools ; c: Configuration of functionalities according to the best process practices ;d: Admin experience on ServiceNow Modules Incident, Problem, Change, Configuration Mgmt
- Technical Experience : a: Experience in Service Now minimum 2 to 35 years ;b: Experience on Service Now development/configuration ; c: Knowledge of ITIL processes is a plus, Java certification is a plus ; d: Other ITSM tools knowledge like BMC Remedy, HP SM
- Professional Attributes : a: Excellent customer facing skills ;b: Experience working with a global team ;c: Strong analytical and problem-solving skills ; d: Good verbal and written communication
- Educational Qualification : B Tech BCM
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