- Role :Cloud Services Operations
- Role Description :Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
- Must Have Skills :Service Desk Remote Technology Support
- Good To Have Skills :Workplace Technology Solutions
- Job Requirements :
- Key Responsibilities : Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 Experince in Windows 7, 10 PRO in detailed installaiton process / PXE / RDS and USB method Toubleshooting of all the incidents of desktop and desktop application realated such as outlook , MS office issues, printer configuraiton Etc good communicaiton skills to connect with end users have experience in taking remote sessions via remote tool work on incidents and SR and manage the SLA
- Technical Experience : testing of image deployment on monthly basis and troubleshoot the issues Troubleshooting of Antivirus / pulse and VPN and other client related issues deployment and testing of software packaging and also trubleshooting on client devices Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer s
- Professional Attributes : Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Good written and verbal communication skills Willing to work in 24/7 environment
- Educational Qualification : Graduate
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