Job Description

About Accenture: Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors.You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.

  • Role :Cloud Services Operations
  • Role Description :Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
  • Must Have Skills :Infrastructure Service Management
  • Good To Have Skills :Service Management Governance
  • Job Requirements :

    • Key Responsibilities : Responsible for the delivery of, Incident, Problem, Change Configuration Management Point of contact for the Clients, Service Delivery Managers and Delivery teams Perform an operational Service Management hands on role including: Monitor, manage and prioritise all service aligned queues ensuring service levels are maintained and eliminating backlogs Point Of Contact for driving Severity 1 incidents including internal and client communications Create Major Incident Reports MIR/RCA and monitor

    • Technical Experience : Monitor and manage all severity incidents as per SLA Identify incident trends, manage from identifying root cause through driving identified action items to closure Effective problem management Responsible to deliver Service Reports including, daily, weekly and monthly Service Performance Reports SPRs Identify, investigate and resolve client Service Management issues eg ensuring quality of information in incident, change and problem records is high and issues are managed or escalated promptly

    • Professional Attributes : 1 ITIL V3 Foundation certification 2 Ability to co-ordinate with multiple teams across all domains 3 Has and experience in handling incidents and change management processes E2E

    • Educational Qualification : Graduate


Qualifications

15 years of full time education

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All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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