- Role :SW/Application Tech Support Practitioner
- Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Must Have Skills :Network Infrastructure
- Good To Have Skills :Verint Systems
- Job Requirements :
- Key Responsibilities : Provide operational support for Cisco IPT and other voice platforms in a multi-shift Operations Center Monitor, troubleshoot, and escalate production problems affecting the global network and systems infrastructure Provide Operational support to call managers, Unity voicemail systems, toll bypass gateways and network infrastructure Implement changes to the telephony environment as per business requirements Troubleshooting and resolution of issues related to Verint Call recording screen recording
- Technical Experience : Managers V105 , Cisco Unified Border Element, gateways, gatekeepers, Unity voice mail, routers and switches Understanding of traditional call flows and communication protocols SIP, H323, MGCP, RTP,SRTP, SCCP, ISDN Knowledge and experience operating converged voice/video/data networks, including knowledge of: CoS, QoS, WRED and related quality of service parameters WAN and voice circuit experience in VoIP environment Basic knowledge of BGP, MP-BGP and OSPF routing protocols
- Professional Attributes : Service Operations Delivery experience Must be READY for shift based work pattern Definition and development of Infrastructure designs including those required to support external regulations
- Educational Qualification : NA
- Additional Information : NA
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