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Service Management Governance

Job Location: Mumbai

Job Number: 223850

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- Job description

About Accenture: Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors.You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.

  • Role :SW/Application Tech Support Practitioner
  • Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills :Service Management Governance
  • Good To Have Skills :Service Operations
  • Job Requirements :

    • Key Responsibilities : Responsible for the delivery of, Incident, Problem, Change Configuration Management Point of contact for the Clients, Service Delivery Managers and Delivery teams Act as escalation point of contact for senior management onshore and offshore Perform an operational Service Management tasks as and when required Responsible to ensure Quality Assurance for all the Service Management Tasks and Operations Responsible to perform Quality audits and drive action items with SDMs and Domain Leads Ac

    • Technical Experience : Understanding of Cloud environment ISO 20001 Implementation experience Six Sigma, Lean Trained/ Certified

    • Professional Attributes : Ability to co-ordinate with multiple teams across all domains Good Communication Skills Open to working in 247 environment Prompt and Proactive

    • Educational Qualification : Any Graduate

    • Additional Information : Understanding of Cloud environment ISO 20001 Implementation experience Six Sigma, Lean Trained/ C
15 years of full time education
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