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Service Management Governance

Job Location: Mumbai

Job Number: 223844

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- Job description

About Accenture: Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors.You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.

  • Role :SW/Application Tech Support Practitioner
  • Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills :Service Management Governance
  • Good To Have Skills :Service Operations
  • Job Requirements :

    • Key Responsibilities : End to End ownership of declared Major Incidents in the environment Adhere to the responsibilities detailed in the Major Incident Management process Facilitate the Major Bridge hot-line Shift Work 24/7 Chair Major Incident Management bridges during outages Analyze and identify possible problem sources to resolve major incident as soon as possible Facilitate technical troubleshooting efforts and engage additional technical support as needed, including vendor support Timely text update me

    • Technical Experience : ITIL V3/V4 Foundation Certified

    • Professional Attributes : Good communication skills Verbal/Written 247 Environment Flexible in working any time, any location Good Team member

    • Educational Qualification : Any Graduate

    • Additional Information : ITIL V3/V4 Foundation Certified
15 years of full time education
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