- Role :Technology Methodologist
- Role Description :Set the direction for the organizations methods, processes and tools function and verify that work is consistently and effectively performed according to established procedures and guidelines.
- Must Have Skills :Service Desk Management
- Good To Have Skills :Service Desk Quality Management
- Job Requirements :
- Key Responsibilities : Manage service desk operations and achieve client SLA with in budget FTE ensuring all compliance and ensuring continuous improvement leading to client value creation thus client satisfaction Manage multiple internal Help Desk teams and/or external Client Accounts Responsibilities include few of or all of below areas of management:- Client relation management, Operations management, People and Performance management, Budget / cost pyramid management, Transition management, Provide c
- Technical Experience : 1 Good people management skills and feedback giving skills 2 Good client relations skills 3 Excellent communication skills 4 Excellent written communication skills with email etiquettes 5 Good problem solving and analytical skills with good knowledge on MS_Excel reporting and MS_PPT - power point presentations 6 Good interpersonal skills 7 Self motivated and capability to motivate teams/ colleagues 8 Fundamental Technical know how on system trouble shooting 9 Good knowledge of incident manage
- Professional Attributes : 1 Service desk support is predominantly Voice Interaction support and also has email, chat remote support 2 24x7 Support, shifts based on roster This means role requires working in US / Night shifts and week ends and on national holidays 3 10 hours shift with 1 hour break split into 2 short breaks
- Educational Qualification : Degree
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