Job Description

About Accenture: Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors.You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.

  • Role :SW/Application Tech Support Practitioner
  • Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills :Microsoft Office365
  • Good To Have Skills :ServiceNow IT Operations Management
  • Job Requirements :

    • Key Responsibilities : Work as an SME and help the team on technical issues Manage services using supplier and the client implemented ITIL processes and practices Operate and provide the day-to-day support Project participation in global/local projects as required Regular Interaction with client and provide summary/report of issues and achievements Ensure zero surprise escalations from client The Lead needs to ensure local management is well aware of any potential escalations Assist in Tier 2/3 support activitie

    • Technical Experience : Try to implement and initiate as much automation as possible to reduce the overall efforts and focuses on documenting Administrational tool development and maintenance as needed Regular team meets and discusses ongoing tickets, address team concerns, and provide updates to the team

    • Professional Attributes : Good Client interaction skills Excellent communication skills Able to communicate effectively over conference calls Technical writing skills Should be willing to work in shifts Promote team work

    • Educational Qualification : Office 365 Certification Exchange online / on premise knowledge Lync online / on premise knowledg

    • Additional Information : NA


Qualifications

15 years of full time education

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All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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