- Role :Application Support Engineer
- Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
- Must Have Skills :Servicenow Tools Administration
- Good To Have Skills :Linux Operating System
- Job Requirements :
- Key Responsibilities : a Define and deliver ITSM software implementation according to business requirements b Ability to recognize potential and actual issues, needs and opportunities for improvement in the implementation of ITSM technologies and service management practices c Define, deliver and promote best practices ITSM platform standards and best practices d To solve complex problems, design user-friendly interfaces, and optimize processes through automation e Promote automation and efficiency
- Technical Experience : a Strong experience in ITIL processes and ITSM implementation b Support the configuration of application including, but not limited to Service Catalog, Service Portal, Incident, Change, Problem, Knowledge, Release, Asset Management, Configuration Management c Serve as a subject matter expert to the ServiceNow platform team responsible for analysis, design, development and implementation of modules and application on ServiceNow platform certification appreciated
- Professional Attributes : a Good communication b Good leadership skills c team handling skills d analytical skills e presentation skills f ability to work under pressure
- Educational Qualification : UG/PG
- Additional Information : hThrough understanding of IT Service Lifecycle i, Hands-on experience on OS: linux, windows-Airbus
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