Job Description

About Accenture: Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors.You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.

  • Role :Service Management Practitioner
  • Role Description :Support the central operations of the Outsourcing Account Delivery team in managing resources, projects, and budgets to meet both the goals of these teams and clients served.
  • Must Have Skills :Service Management Governance
  • Good To Have Skills :Service Management Framework Design and Implementation
  • Job Requirements :

    • Key Responsibilities : Ensure quality of service delivered to the customer through the DC operations team Focus on determining and meeting the customer needs and demands, within the agreed support model and standards Focus on SLA adherence for the services provided towards the customer Business meeting with customer onshore team to understand customer needs for Service improvements and to define primary focus areas, if any Work closely with Accenture operation team to track the escalations from SRM Incidents p

    • Technical Experience : ITIL V3 certification PMP certification would be an advantage Lean six sigma green belt A minimum of 10 years of experience of service management for Datacenter Operation with direct experience in facing technical clients, technical experience in the network and telecommunications area Proven track record of successfully managing teams

    • Professional Attributes : A reputation for self motivation, integrity, cultural sensitivity, strong interpersonal skills and written communication skills

    • Educational Qualification : Bachelors / Masters degree of education

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Qualifications

15 years of full time education

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All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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