- Role :Cloud Services Operations
- Role Description :Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
- Must Have Skills :Infrastructure Service Management
- Good To Have Skills :Change Management
- Job Requirements :
- Key Responsibilities : 1 Have working knowledge and understanding of ITSM / Service Now tools used in logging and monitoring incidents 2 Has to drive critical incidents troubleshooting bridge, Co-ordinate between multiple teams for effective resolution of P1 and ensure all resolver teams join the bridge call on time 3 Effective at managing multiple high priority activities with conflicting urgencies 4 Should be proficient in preparing communications that is clear, capturing all accurate updates leading to resoluti
- Technical Experience : NA
- Professional Attributes : 1 Good understanding of IT systems both Infrastructure and Applications 2 Building good understanding of clients business process 3 Process knowledge and acumen to improve processes
- Educational Qualification : Any Degree
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