- Role :SW/Application Tech Support Practitioner
- Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Must Have Skills :Network Infrastructure,Unified Communication and Collaboration Operations
- Good To Have Skills :
- Job Requirements :
- Key Responsibilities : Consistently utilize key ITIL processes to solve complex cross platform infrastructure issues with in-depth troubleshooting approach and provide most feasible options and recommend best solutions to specified problem including RCA To identify operational support trends and make recommendations for improvement to the overall system Must interface globally to support Speakeasy Agents in follow-the-sun support model Also responsible for providing inputs to OS, Network standards
- Technical Experience : Should have working experience on Contact center equipment end to end troubleshooting Telecom device support experience Operations support experience Trouble shooting experience in Avaya, one ACD Trouble shooting experience in OS, network, Chrome browser, Ad-ons
- Professional Attributes : Good communication, and soft skills Strong analytical skills, with the ability to present key findings in a visually appealing, comprehensible manner Strong collaboration skills to work seamlessly with multiple teammates and stakeholders
- Educational Qualification : Bachelors degree in Business, Information Systems, or related field required
- Additional Information : Work in shifts 24/7 Candidate must work at that site sitting with the contact center agents
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