- Role :SW/Application Tech Support Practitioner
- Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Must Have Skills :Unified Communication and Collaboration Operations
- Good To Have Skills :Contact Center Technology Operations
- Job Requirements :
- Key Responsibilities : Implement the changes as applicable, test the changes and handover to customer Create and Manage requests on ITSM tool Troubleshoot issues with IPT and Contact Center Deployment Individual contributor role Work in 24 x 7 support model
- Technical Experience : Product/Solution knowledge Avaya Aura Portfolio including IP Office, Avaya Communication Manager, Session Manager and System Manager, Messaging Administration of user profiles, agents, end points, firmware upgrades, DHCP scope provisioning on Avaya platform Addition or deletion of Voicemail boxes, password resets, feature programming, trunk administration, call routing changes, firmware upgrades Understanding of call flows both inbound and outbound
- Professional Attributes : Implementation and ongoing management of the gateways and media servers G250, G350, G450, G650, DL360 servers and IP 500v2 chassis Liaising with the customer technical representatives and vendor management and co-ordination Sound technical knowledge of Telecom protocols like SIP, H323, ISDN Imp
- Educational Qualification : BE / Diploma in Telecommunications
- Additional Information : Should have competent knowledge experience Unified Communication product portfolios on Avaya
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