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Unified Communication and Collaboration Operations

Job Location: Bengaluru

Job Number: 215855

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- Job description

About Accenture: Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors.You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.

  • Role :SW/Application Tech Support Practitioner
  • Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills :Unified Communication and Collaboration Operations
  • Good To Have Skills :Contact Center Technology Operations
  • Job Requirements :

    • Key Responsibilities : Implement the changes as applicable, test the changes and handover to customer Create and Manage requests on ITSM tool Troubleshoot issues with IPT and Contact Center Deployment Individual contributor role Work in 24 x 7 support model

    • Technical Experience : Product/Solution knowledge Avaya Aura Portfolio including IP Office, Avaya Communication Manager, Session Manager and System Manager, Messaging Administration of user profiles, agents, end points, firmware upgrades, DHCP scope provisioning on Avaya platform Addition or deletion of Voicemail boxes, password resets, feature programming, trunk administration, call routing changes, firmware upgrades Understanding of call flows both inbound and outbound

    • Professional Attributes : Implementation and ongoing management of the gateways and media servers G250, G350, G450, G650, DL360 servers and IP 500v2 chassis Liaising with the customer technical representatives and vendor management and co-ordination Sound technical knowledge of Telecom protocols like SIP, H323, ISDN Imp

    • Educational Qualification : BE / Diploma in Telecommunications

    • Additional Information : Should have competent knowledge experience Unified Communication product portfolios on Avaya
15 years of full time education
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