- Role :Cloud Operations Engineer
- Role Description :Manage the cloud infrastructure environment through cross technology administration (OS, databases, virtual networks), execution of scripting and monitoring automations. Manage the environment incidents with a focus on service restoration. Act as operations support for all computer, network, storage, security, or automation incidents / requests.
- Must Have Skills :Unified Communication and Collaboration Operations
- Good To Have Skills :Unified Communication and Collaboration Implementation
- Job Requirements :
- Key Responsibilities : Implement the changes as applicable, test the changes and handover to customer Create and Manage requests on ITSM tool Troubleshoot issues with IPT and Contact Center Deployment Individual contributor role Work in 24 x 7 support model
- Technical Experience : Product/Solution knowledge Cisco CUCM, Voice Gateways, Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices Knowledge and use of VOIP and Performance Management Tools Good troubleshooting experience on Cisco IPT Sound technical knowledge on media gateways
- Professional Attributes : Should have 5 years of experience in Operational support roles Should have supported on one or more contact center deployments Should have experience performing call center troubleshooting Should have experience in Incident Management, Change Management Good understanding of procedures,
- Educational Qualification : BE / Diploma in Telecommunications
- Additional Information : Good To have Contact Center deployment experience Worked on multi platform solutions
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