- Role :SW/Application Tech Support Practitioner
- Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Must Have Skills :Apple macOS Management
- Good To Have Skills :Apple macOS Architecture,Microsoft System Center Configuration Manager
- Job Requirements :
- Key Responsibilities : Liaising with the customer technical representatives Provide recommendations to client on deployment of new features Create and Manage requests on ITSM tool Troubleshoot issues with SCCM Deployment Work in 24 x 7 support model
- Technical Experience : Perform basic break/fix for end-users - resolving Mac and PC issues with connectivity; peripherals; hardware; and software Strong knowledge on JAMF Knowledge on SCCM and MAC patching SME of MAC OS with strong troubleshooting skills Knowledge on EUC technologies Desktops, Laptops Knowledge on different flavors of Workstation OS - Windows and Linux
- Professional Attributes : 3 years of experience Windows desktop support 2 years of experience with Mac OSX support Should have experience performing MAC transitions / transformations Good understanding of procedures, application and concepts within own subject area and understanding them in the context of the business
- Educational Qualification : BE
- Additional Information : Work in 24 x 7 support model Microsoft MCP and Apple ACSP certification preferred or equivalent rele
We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at firstname.lastname@example.org immediately.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Life at Accenture
Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.
Learn more about Accenture
With more than 500,000 employees in more than 120 countries, Accenture solves our clients' toughest challenges by providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.