Job Description

About Accenture: Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors.You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.

  • Role :SW/Application Tech Support Practitioner
  • Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills :Infrastructure Service Management,Service Assurance,Service Excellence
  • Good To Have Skills :
  • Job Requirements :

    • Key Responsibilities : Accountability for operational management of the hosted environment included but not limited to Compute, DB administration, monitoring and backups Developing relationship with client leadership and client team Accountable for maintaining high client satisfaction scores Act as escalation point of contact for senior management onshore and offshore Being the first point of contact for clients for all the day - to-day activities Required to co-ordinate activities with the client and support teams

    • Technical Experience : Ensure all SM processes are appropriately followed without any miss Required to interpret client requirements and business objectives to determine imapct/ risk to current environment and involving the right team and right people to complete the work to meet objectives Responsible for effective client service relationship management Identify, define, implement and enforce standards/ policies within client environment

    • Professional Attributes : Reporting on metrics within the environment SLA and capacity reporting Manage P1 and client communications appropriately and end-2-end Drive Continual Service Improvements across all domains Manage all the activities related to the client environment

    • Educational Qualification : Graduate from reputed university ITIL foundation Certification mandatory

    • Additional Information : Years of Experience: 12 Years Atleast 2 modules on ITIL intermediate should be completed

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Qualifications

15 years of full time education

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All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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