- Role :SW/Application Tech Support Practitioner
- Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Must Have Skills :Microsoft Office365
- Good To Have Skills :Microsoft Exchange
- Job Requirements :
- Key Responsibilities : Responsible for service administration and account maintenance Manage customer Office365 environment at L2 level Should know of different licenses in Office 365 and different type of admin groups Address client connectivity, client software, and mobility installation issues Address service availability issues within the customers organizational span of control Manage services using supplier and the client implemented ITIL processes and practices Operate and provide the day-to-day support
- Technical Experience : Project participation in global/local projects as required Interact with Microsoft Vendor for critical and escalation issues for permanent resolutions Maintain health of monitoring tools and reports data interactions/ integrations Execute and follow up any and all issues arising from operational checks, tasks and monitors Tier II support Participate in technical projects through design, build, test and deploy phases Exchange Online related to exchange administration
- Professional Attributes : Day to day outlook/owa troubleshooting SharePoint Online related activity at root level - no AO Creation of sites and granting permission Lync online enable disable Lync functionality, dial in conferencing issues Knowledge on Yammer and One Drive Knowledge on Migration issues, Dir Sync will
- Educational Qualification : BE or Equivalent
- Additional Information : Able to express concepts and provided information clearly and concisely
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