- Role :SW/Application Tech Support Practitioner
- Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Must Have Skills :ServiceNow IT Operations Management
- Good To Have Skills :HPE Unified Functional Testing (UFT)
- Job Requirements :
- Key Responsibilities : Servicenow admin, Java scripting, Application Development/coding, Service Management processes
- Technical Experience : Must Have: 1 Admin experience on ServiceNow Modules Incident, Problem, Change, Configuration Mgmt 2 Maintenance, administration and version standardization of Service Now 3 Experience on Service Now development/configuration 4 Configuration of functionalities according to the best process practices 5 Third Party Management/Integration with other ITSM tools 3rd Party tools 6 Experience in Service Now minimum 2 to 35 years
- Professional Attributes : 1 Knowledge of ITIL processes is a plus, Java certification is a plus 2 Other ITSM tools knowledge like BMC Remedy , HP SM
- Educational Qualification : BTech or MCE
- Additional Information : 2 Other ITSM tools knowledge like BMC Remedy , HP SM 3 Support in analyzing workflows and present s
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