Job Description

About Accenture: Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors.You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.

  • Role :Cloud Svc Del & Assurance
  • Role Description :TBD
  • Must Have Skills :Infrastructure Service Management,ServiceNow IT Service Management
  • Good To Have Skills :
  • Job Requirements :

    • Key Responsibilities : Responsible for the delivery of, Incident, Problem, Change Configuration Management Point of contact for the Clients, Service Delivery Managers and Delivery teams Perform an operational Service Management hands on role including: Monitor, manage and prioritise all service aligned queues ensuring service levels are maintained and eliminating backlogs, Chair / Participate in CAB, Ensure processes are followed as defined, First escalation point and co-ordinate handling of Severity 1 incidents i

    • Technical Experience : 1 ITIL V3 Foundation certification 2 ITIL V3 Intermediate certification at least 2 modules preferably Service Operations and Service Transition/ CSI 3 Ability to co-ordinate with multiple teams across all domains Understanding of Cloud environment Managed Client transitions Hands on experience in working in a multi-client environment Has worked on Automations initiatives Hands on experience in Service NOW Has managed atleast 2 of the SM processes E2E Has applied best practice

    • Professional Attributes : Identify, investigate and resolve client Service Management issues eg ensuring quality of information in incident, change and problem records is high and issues are managed or escalated promptly Work closely with the Service Delivery Manager to identify and implement Service Improvements demonstra

    • Educational Qualification : As per Accenture std

    • Additional Information : Open to working in 24/7 environment

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Qualifications

15 years of full time education

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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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