Job Description

About Accenture: Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors.You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.

  • Role :SW/Application Tech Support Practitioner
  • Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills :Network Infrastructure
  • Good To Have Skills :Cisco Routing and Switching Operations
  • Job Requirements :

    • Key Responsibilities : Be part of 247 operations of complex network environment Manage technical escalations and front end client on critical issues StaffingResource management

    • Technical Experience : 5-7yrs exp as SME for any of following Routing switching environment in any of following OEM- o Cisco o Juniper o Huawei Prefer someone with knowledge and experience of following products- o Palo Alto o Checkpoint o Cisco ASA o Cisco ISE

    • Professional Attributes : Good understanding on ITIL processes Ability to adapt to challenging environment

    • Educational Qualification : Any graduate

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Qualifications

15 years of full time education

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All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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