- Role :SW/Application Tech Support Practitioner
- Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Must Have Skills :Service Desk Management
- Good To Have Skills :Service Management
- Job Requirements :
- Key Responsibilities : Role: Service Desk Supervisor Skill: 1 Good people management skills and feedback giving skills 2 Good client relations skills 3 Excellent communication skills, with neutral accent 4 Excellent written communication skills with email etiquettes 5 Good problem solving and analytical skills with good knowledge on MS_Excel reporting and MS_PPT - power point presentations 6 Good interpersonal skills 7 Self motivated and capability to motivate teams/ colleagues 8 Fundamental Technical knowhow on s
- Technical Experience : 1 Experience in handling team strength more than 15 2 Good problem solving and analytical skills with good knowledge on MS_Excel reporting and MS_PPT - power point presentations 3 Reporting tools like GBICCVMS and GBIAdhoc 4 Incident management and usage of ITSM 5 Experience in performing QA feedback 6 Flexible in working 24/7 environment 7 Participate in hiring events ensuring good caliber resources with right attitude are recruited for the organization
- Professional Attributes : Good to Have: 1 Managing outage call spike/enterprise application down effectively 2 CSAT Strong drive for customer satisfaction 3 To be able to think out of box and drive cost reduction
- Educational Qualification : Support Type / Hours 1 Predominantly Voice Interaction support and also through email, chat remot
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