Job Description

About Accenture: Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors.You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.

  • Role :SW/Application Tech Support Practitioner
  • Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills :ServiceNow
  • Good To Have Skills :Servicenow Tools Administration
  • Job Requirements :

    • Key Responsibilities : Minimum 3 years of experience with ITIL modules Thorough knowledge of service delivery processes and how these are automated within ServiceNow 4 years experience developing on the ServiceNow platform Experience in implementation and customization of core applications including Incident, Problem, Change, Knowledge, Configuration Management, and Service Catalog Experience in the IT Operations Management ITOM space including Event Management, Discovery CMDB, Service Mapping and Orchestration is preferred Proficient working with workflows, business rules, UI pages, UI actions, UI policies, ACLs, and notifications 1 years of experience with the following: HTML, CSS, XML, JavaScript, PowerShell, Perl and Python Experience integrating third-party software and APIs with ServiceNow using REST and SOAP Hands-on experience on integration work using LDAP, SSO and Mid Servers ITILv3 certified is preferred ServiceNow Administrator certification is a must ServiceNow Developer certification is a must

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Qualifications

15 years of full time education

We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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