Role :SW/Application Tech Support Practitioner
Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must Have Skills :Infrastructure Service Management
Good To Have Skills :No Technology Specialty
Job Requirements : Responsibilities Problem identification and recording Problem investigation and diagnosis Identifying underlying causes of incidents and preventing recurrences Developing workarounds or other solutions to incidents Submitting change requests to change management as required to eliminate known problems Recording, managing, and advancing the problem by escalating to an elevated level of expertise, if appropriate, by integrating with change management, incident management, and configuration management Creating tasks to work on the problem resolution Problem resolution and closure Analyzing historical data to identify and eliminate potential incidents before they occur Identifying users to actively monitor and oversee the problem resolution process and Working with the Problem Review Board Experience 1Minimum 3-5 years of relevant hands-on experience 3 Educational Qualification a SSLC b 12 c BE
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