Skill required: Foreign Language - English
Designation: New Associate
Job Location: Mumbai
Qualifications: Any Graduation
Years of Experience: 0-1 years
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What would you do?
You will be aligned with our Business Process Delivery and help us supervise the day-to-day operational and administrative activities, ensuring all processes are followed/executed and deadlines are met.
You will be a part of Foreign Language team which will help translate documents to clients across industries such as telecom, media, entertainment, banking and insurance. You should be proficient in the foreign language and use translation tools to meet the clients’ needs. You should also have at least a B1/B2 certification from a recognized institution.
You will be working on reviewing content in English where the team focuses on reviewing photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our client’s terms of services. They review content that may be sensitive in nature and ensure every piece of content in violation of the client’s terms of services is accurately identified and flagged for action in a timely manner.
What are we looking for?
We are looking for individuals who have the following skillset:
- Customer service - Inbound
- Customer service - Outbound
- Adaptable and flexible
- Ability to work well in a team
- Commitment to quality
- Ability to manage multiple stakeholders
- Ability to meet deadlines
Roles and Responsibilities
- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your primary interaction is within your team and your direct supervisor
- You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
- You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
- You will be working closely with project members to effectively deliver on the requirements
- You will be an individual contributor as a part of a team with a predetermined focused scope of work.
Please note this role may require you to work in rotational shifts.
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Our more than 600,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.