Role :Tech Products& Offering Development Lead
Role Description :Use exceptional management skills to oversee cross-functional teams that design, develop, enhance and maintain assets that provide value for our clients. Use in-depth industry knowledge and a solid foundation of Software Engineering, to deliver market-leading software, platforms, products, offerings and/or assets for Accenture or its clients.
Must Have Skills :eCommerce
Good To Have Skills :No Technology Specialty
Job Requirements : Responsibilities a: Manage and Develop the Service Delivery Operations team b: Achieve customer support service levels by accurately forecasting, planning and scheduling work volumes and staff/vendors to ensure optimal performance c: Provide ongoing and frequent interaction with management operations, staff, vendors or clients, as required, to achieve optimum results d: Communicate proactively with team members regarding vendor and line of business status or Accenture Delivery Center operations, making suggestions for corrections to any issues 2: Professional Experience a: Prepare departmental reports for daily, weekly, monthly and yearly periods b: Analyze current and historical work volumes and patterns, handle time, productivity trends/patterns and all future volume/work requirements to develop budget and volume/work forecasts c: Analyze delivery center shrinkage, make recommendations regarding reduction and provides shrinkage targets and vacation allowances when required
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