Job Description

Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors.You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.

Role :Tech Products& Offering Development Lead
Role Description :Use exceptional management skills to oversee cross-functional teams that design, develop, enhance and maintain assets that provide value for our clients. Use in-depth industry knowledge and a solid foundation of Software Engineering, to deliver market-leading software, platforms, products, offerings and/or assets for Accenture or its clients.
Must Have Skills :eCommerce
Good To Have Skills :No Technology Specialty
Job Requirements : Responsibilities a: Manage and Develop the Service Delivery Operations team b: Achieve customer support service levels by accurately forecasting, planning and scheduling work volumes and staff/vendors to ensure optimal performance c: Provide ongoing and frequent interaction with management operations, staff, vendors or clients, as required, to achieve optimum results d: Communicate proactively with team members regarding vendor and line of business status or Accenture Delivery Center operations, making suggestions for corrections to any issues 2: Professional Experience a: Prepare departmental reports for daily, weekly, monthly and yearly periods b: Analyze current and historical work volumes and patterns, handle time, productivity trends/patterns and all future volume/work requirements to develop budget and volume/work forecasts c: Analyze delivery center shrinkage, make recommendations regarding reduction and provides shrinkage targets and vacation allowances when required


Qualifications

15 years of full time education

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