- Job description
Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors.You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.
Role :SW/Application Tech Support Practitioner
Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must Have Skills :Micro Focus (HP SW) OMI
Good To Have Skills :AAAP (Accenture Advanced Analytics Platform)
Job Requirements : o Skills: Server Monitoring Tools, Network Monitoring Tools, Configuration Management Tools, Reporting Tools and Integrations, Project Management, People Management
o Keywords: Project manager, HP OV, HP OMi, BSM, SiS, NNMi, NA, uCMDB
o Minimum Skill Requirement:
1 In-depth knowledge of Implementation, administering trouble shooting of any two of Infrastructure Tools HP OMi, BSM, SiS, NNMi, NA, SHR, UD and uCMDB
2 BSM Install, upgrade, data collector installation/integration/configuration SiS, BPM, OM, NNMi, RUM, Diag, TV, HTTPS/certificates, LDAP integration, OMi configuration ETIs, HIs, KPIs, RTSM configuration Modeling, Queries, Views, Perspectives, integration with uCMDB, DB install/configure
3 uCMDB Install, upgrade, Universal Discovery advanced mapping and inventory configuration, Modeling Queries, Views, Perspectives, integration with BSM, integration with other HP tools including Service Manager and Asset Manager, HTTPS/certificates, LDAP integration,