Associate Manager-Software and Platform

Skill required: Service Management - Service Desk Management

Designation: Associate Manager

Job Location: Gurugram

Qualifications: Any Graduation

Years of Experience: 10-14 years

About Accenture Operations

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services – all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

The Software and Platform vertical helps the world’s leading platform companies accelerate, scale and improve their businesses as their most trusted, innovative, comprehensive and experienced partner.

The Service Management team is responsible for being the frontrunner in terms of products / services provided that are reliable and safe for the intended users, meeting all obligations and continually learning and improving in all spheres to pursue the moving target.

The Service Desk Management team is focused on managing operations in order to facilitate the restoration of normal operational service with minimal business impact on customers within agreed service levels and business priorities.

What are we looking for?

We are looking for individuals who have the following skillset:

• Adaptable and flexible

Roles and Responsibilities

• In this role, you need to analyze and solve moderately complex problems
• You will typically be creating new solutions, leveraging and, where needed, adapting existing methods and procedures
• The role requires a clear understanding of the strategic direction set by senior management as it relates to team goals
• You will need to hold monthly meaningful conversations with team members to discuss performance, coaching and feedback, training needs, and career discussions
• You will need to monitor & drive team performance, including throughput and quality as per defined metrics
• Your primary upward interaction is with a direct supervisor or team leads
• You will generally interact with peers and/or management levels with clients or internal stakeholders
• You will be provided with minimal guidance when determining methods and procedures on new assignments
• Decisions that you make often impact the team in which they reside and occasionally impact other teams
• You would be managing medium-small sized teams and/or work efforts at a client or within Accenture.

Please note this role may require you to work in rotational shifts.