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ServiceNow IT Service Management

Job Location: Kolkata

Job Number: 157837


- Job description

Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors.You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.

Role :Cloud Operations Administrator
Role Description :Work with the Service Delivery Manager to perform capacity management, billing/showback operations, and cost optimization activities across multiple cloud environments.
Must Have Skills :ServiceNow IT Service Management
Good To Have Skills :Infrastructure Service Incident Management
Job Requirements : Skill : Change, Incident, Problem and Configuration Management Must Have : Responsible for the delivery of Change, Incident, Problem and Configuration Management for a given services Provide a Service Management point of escalation for the Delivery Centres on the service including point of contact for offshore SM teams Perform an operational Service Management hands on role including: o Monitor, manage and prioritise all service aligned queues ensuring service levels are maintained and eliminating backlogs o Ensure CAB / change process is complied with delivering business and IO NADC requests o First escalation point and manager of Severity 1 incidents including internal and client communications o Create Major Incident Reports MIR/RCA and monitor progress of MIR/RCA actions o Monitor and manage all severity incidents to SLA manages all others to SLA
15 years of full time education

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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