Job Description

Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors.You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.

Role :SW/Application Tech Support Practitioner
Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must Have Skills :Network Operations
Good To Have Skills :Bluecoat,Cisco Wireless,Routing
Job Requirements : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge, skill and/or ability required Education and/or Experience: - Technology related certifications Cisco, Network, Wireless etc - 7 years of Cisco WAN, LAN topology and support - 7 years of install, configuration, and management of Cisco routers, switches, and wireless devices - 7 years of network security, analysis, and troubleshooting not mandatory - Proficiency on LAN configuration- VLANs, Trunks, Ether-channels Experience on STP, SPAN, inter VLAN routing - Advanced LAN switching concepts- CEF, Stacking, Introduction to Nexus Family, VDC, VPC and FEX - Experience on Routing Protocols OSPF, EIGRP, BGP - In-depth knowledge of services like DHCP, QoS, NTP, HSRP, ARP, NAT, ACL, PBR, GRE tunneling, IP SLA/object tracking, IPSEC, DMVPN, basics of MPLS - Understanding of Cisco Wireless Controllers, AP configuration Hands


Qualifications

15 years of full time education

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