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Microsoft Windows Desktop Management

Job Location: Bengaluru

Job Number: 146703

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- Job description

Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors. You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations. Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have Skills : Desktop Management Managing the IT Support Team in a facility; Answer customer calls Resolving IT support issues, typically by visiting a customers desk and resolving the problems Role : Customer Support Shift Lead Skill: Excellent communication skills, Customer focused skills, Good interpersonal skills, Strong troubleshooting skills, Ability to work with teams, High level of initiative Need to work closely across domains Education: Degree in any area Career Level: Level F Minimum Skill Requirement: Bachelor degree in any stream with excellent written and verbal communication Managing the IT Support Team in a facility; Answer customer calls Resolving IT support issues, typically by visiting a customers desk and resolving the problems Candidate should able to manage the IT operations in focusing the Customer Satisfaction Ensuring to provide the operational support role in a multi-shift 7 x 24 x 365 and should be able to work across various shifts Good to Have Skills : Customer Service
15 years full time education

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