Skill required: Telecom Operations - Telecom Order Management
Job Location: Bengaluru
Years of Experience: 1-3 years
About Accenture Operations
In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology. Visit us at www.accenture.com
What would you do?
You will be aligned with our Network Operations vertical which ensures that we maintain a robust common integration framework to help communications clients address challenges, increase their margins, improve asset realization, improve customer service, increase revenues, reduce overall costs and accelerate sales cycles.
The Telecom Operations team is involved in developing structures, processes, and capabilities for managing and monitoring telecommunications networks.
In Telecom Order Management, you will handle end to end order management, installation, testing & customer connections bringing in efficiencies & centralization of telecom quote, order, delivery, track and change to the world of telecom. You will be managing the service instances for the entire lifecycle, from initial fulfilment & activation to service changes and service recovery, and identify & correct fallout encountered during the provisioning process for both data and voice services.
What are we looking for?
We are looking for individuals who have the following skillset:
- Customer Service Technology Support
- Enterprise Network Operations
- Microsoft Excel
- Order Management
- Adaptable and flexible
- Ability to perform under pressure
- Problem-solving skills
- Ability to establish strong client relationship
- Agility for quick learning
Roles and Responsibilities
- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your expected interactions are within your team and direct supervisor
- You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work
- You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
- You will be required to help in the overall team's workload by managing your deliverables and help the team when required
- You will be an individual contributor as a part of a team, with a predetermined focused scope of work.
Please note this role may require you to work in rotational shifts.
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