Provide professional expertise and direction to other team members and act as the focal point for business units and Technology by participating in key project initiatives. Also, as required, manage client communication, responding to queries, investigate irregularities and anomalies and provide technical support for day-to-day issues.
Use a diverse range of applications and understand the business and technical functionality of each application and its relevance to the business community.
Provide support to all business units across the client region, including product understanding, validation, problem/query resolution and coordination of communications.
Manage the team towards meeting the internal as well as external requirements of the project or otherwise with respect to the employer as well as the client.
Major accountability is to support the client businesses and the overall Infrastructure & Information Management services through the efficient management and support of these applications.
This role requires considerable liaison with other functions across FI&IM teams and relevant areas of Technology, together with relevant vendors, to ensure service level are achieved and change is coordinated. In addition, a strong working relationship with other teams is needed to enable smooth production of new/enhanced information solutions. Cross team relationships are also critical to delivery information services including productivity and costing.
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