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ServiceNow IT Service Management

Job Location: Bengaluru

Job Number: 141625


- Job description

Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors. You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations. Role : SW/Application Tech Support Practitioner Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have Skills : Service Management Good to Have Skills : Job Description Additional Comments : Job Description Additional Comments : Role: Service Mgmt. Lead Skill: Service Mgmt. Must have skills: • Expertise in Design, develop and Implement various service management processes such as Incident Management, Change, release, configuration management etc.. • Knowledge in defining Service level measurements and reports • Conduct trainings on service management processes • Assess the maturity of SM processes defined in the client organizations • Define operating models and service delivery models for the delivery organizations • Act as a single point of contact for service management stream in service transitions • Project management knowledge • Experience in infrastructure project transitions Good to have skills: • Executive presence • Strong project management capability with deadline focus • Knowledge /experinece in technology/ network/tools setup • Knowledge of business environment, requirements and corporate culture
15 years of full time education

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