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System Management & Operations

Job Location: Kolkata

Job Number: 141600

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- Job description

Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors. You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations. Role : SW/Application Tech Support Practitioner Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have Skills : Service Delivery Good to Have Skills : No Technology Specialty Job Requirements : Description Service Delivery Role We are looking to hire delivery leaders who have experience in managing end to end delivery of large and complex Infrastructure Outsourcing programs for our India delivery centers For this role, we are looking for professional who have technical/Operational expertise in managing Remote Infrastructure Support This position is a key leadership role and will require experience in client management including participation governance review meetings, good communication, complex problem management, consultative, building and managing high performance teams Skills including: Managing 24x7 delivery Operations People Management - Recruit, motivate and develop highly skilled staffs that focuses on service delivery of key performance metrics as per the client contract Manage Daily Operations, - Analyze service performance data Analytical skills and drive initiatives aimed at performance improvement Across Technology Domains work with the team to understand
15 years of full time education

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