IT Customer Service Representative

Software/Application/Cloud Tech Support Associate | Full time | Experience: 0-2 years

Job No. 14153417 | Pune

Job Description

THE WORK: Join us in creating a seamless experience for our users! You will build knowledge and support others while participating in problem-solving discussions. Your expertise in Microsoft Windows Desktop Management will be invaluable as you contribute to our mission. We are excited to see how you can make a difference in our organization! Ensure production systems are available and operating as defined in Service Level Agreements. Drive incident and outage resolution and communication. Facilitate restoration of service to the production environment. Establish disaster recovery procedures and maintain data retention practices. HERE'S WHAT YOU WILL NEED: Intermediate proficiency in Microsoft Windows Desktop Management. Education requirements are not specified for this opportunity. It is advantageous to have prior experience in relevant related skills. BONUS POINTS IF YOU HAVE: Advanced proficiency in Troubleshooting. Intermediate proficiency in Customer Service. Intermediate proficiency in Technical Documentation. Beginner proficiency in Network Configuration. Advanced proficiency in Software Installation. This is for contractor conversion-madhukar.m.shubham RR Number :RRN000231

Qualification

This is for contractor conversion madhukar.m.shubham RR Number RRN000231

Locations

Pune

Additional Information

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