Skip to main content Skip to footer

ISSRRN000151 - Application Tech Support Practitioner Copy 03

Software/Application/Cloud Tech Support Analyst | Full time | Experience: 2-5 years
Job No. 14091241 | Gurugram
Apply for this job
THE WORK: Join us in creating a seamless experience for our users! You will have the opportunity to perform independently and become a Subject Matter Expert while actively participating in discussions and contributing to solutions for work-related challenges. Your expertise in Service Desk Management will be invaluable as you engage with various stakeholders. We are excited to see how you can make a difference in our organization! Monitor and ensure the availability of production systems in alignment with defined Service Level Agreements. Drive the resolution of incidents and outages, ensuring effective communication throughout the process. Facilitate the restoration of services to the production environment promptly. Establish and maintain disaster recovery procedures to safeguard operational continuity. Implement and uphold data retention practices to ensure compliance and data integrity. HERE'S WHAT YOU WILL NEED: Intermediate proficiency in Service Desk Management. A minimum of 1 year of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Advanced proficiency in Incident Management. Intermediate proficiency in Problem Management. Intermediate proficiency in Change Management. Expert proficiency in Customer Service. Intermediate proficiency in Communication Skills.

Gurugram

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.