Job Description

Skill required: Inside Sales - Customer Growth & Experience Strategy

Designation: Senior Manager

Job Location: Bengaluru

Qualifications: Any Graduation

Years of Experience: 16-25 years

About Accenture Operations

In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology. Visit us at www.accenture.com

  

What would you do?

Intelligent Sales and Customer Operations provides an end-to-end, integrated, seamless solution across marketing, sales and service. The solutions enable clients to drive sustainable growth by enhancing their capabilities to deliver consistent, hyper-relevant experiences across the customer lifecycle.

In the Inside Sales team you will provide support for lead/opportunity generation: conduct calls / send emails / connect via social media to generate leads, schedule "first meetings" for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams.

Customer Growth & Experience Strategy team analyzes customer segments/profiles, end-to-end customer experience, key levers, and ROI, & market trends to identify opportunities for customer acquisition, retention, and growth. The team generates new/shape existing customer propositions on services/products, pricing, marketing and delivery; service experiences & treatments, channels; recognizing & rewarding loyalty; customer engagement through different journeys, and engagement lifecycle.

What are we looking for?

We are looking for individuals who have the following skillset:

  • Adaptable and flexible
  • Ability to perform under pressure
  • Ability to establish strong client relationship
  • Ability to work well in a team
  • Ability to manage multiple stakeholders

Roles and Responsibilities

  • In this role you are required to identify and assess complex problems for area(s) of responsibility
  • You will create solutions for situations in which analysis requires in-depth knowledge of organizational objectives
  • You will be involved in setting strategic direction to establish near-term goals for area(s) of responsibility
  • You will have to work in calibration with subordinate teams and senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters
  • You will need to have an innovative and transformation mindset to identify improvement opportunities to optimize processes, decrease costs and increase client value
  • You should have latitude in decision-making and determination of objectives and approaches to critical assignments
  • The decisions you may make can have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility
  • You will manage large teams and/or work efforts at a client or within Accenture.
  • Please note this role may require you to work in rotational shifts.

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Qualifications

Any Graduation

We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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