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Desktop Management

Job Location: Bengaluru

Job Number: 140209

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- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 394,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com
    
     "Role : SW/Application Tech Support Practitioner
    
     Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
    
     Must have Skills : Desktop Management Good to Have Skills : Operational Strategy
    
     Role :
    
     Customer Support Shift Lead Skill: Excellent communication skills, Customer focused skills, Good interpersonal skills, Strong troubleshooting skills, Ability to work with teams, High level of initiative Need to work closely across domains Education: Degree in any area Career Level: Level E Minimum Skill Requirement: Bachelor degree in any stream with excellent written and verbal communication Managing the IT Support Team in a facility; Answer customer calls Resolving IT support issues, typically by visiting a customers desk and resolving the problems Candidate should able to manage the IT operations in focusing the Customer Satisfaction Ensuring to provide the operational support role in a multi-shift 7 x 24 x 365 and should be able to work across various shifts Responsible for ensuring all incidents and outages are closed in a timely manner, properly documented, tracked, and resolution occurs Must Have: 1 Excellent technical skills, especially PC support hardware and MS software 2 Excellent communication skills 3 Experience of working on an IT support desk 4 Experience of working in a similar role for a large organization 5 Technical background with at least workstation support 6 Excellent analytical skill Team management 7 Knowledge awareness of ITIL standard Good to Have 1 MCSE and ITIL foundations Certification preferred 2 Hardware / network course would be an added advantage Total Year of Experience: 4 years in Customer support / desktop management, with 2 Yrs in team Management..
Full Time Graduation

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