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VoIP (Voice Over Internet Protocol)

Job Location: Gurugram

Job Number: 140205

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- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 394,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com
    
     Role : SW/Application Tech Support Practitioner
    
     Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
    
     Must have Skills : VoIP (Voice Over Internet Protocol)
    
     Job Requirements :
    
     3-5 years of CUCM, CUBE, SIP design and implementation experience As a Cisco IPT Engineer, the candidate is expected to have troubleshooting knowledge of CUCM 10x and 11x platform The candidate should be familiar with SIP Trunk and CUBE Experience in design, implementation Cisco Unified Call Manager 10x 11x with Outbound and Inbound Callings Experience in troubleshooting in Cisco Voice Gateways, Cisco CUBE, SIP Trunks Experience in configuration like Cisco IP Phone, Voicemail, Cisco Desktop Agent Candidate should have knowledge on Route Pattern and Translation Pattern Experience in troubleshooting Cisco Desktop Agent or Cisco Finesse Good knowledge with following Collaboration Suite- o Unity Connection o Attendant Console o Video WebEx o Voice Protocols Excellent customer service skills Aspiration to develop Cisco and technical skills to the highest level..
    
Full Time Graduation

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